Pricing
These are the standard rates. Anything unusual gets quoted before work starts, and you'll never get an invoice with a number you haven't already heard.
Home computers, laptops, and personal builds
One-hour minimum on hourly work. Parts are billed separately at cost.
Break/fix visits at your location
Two-hour minimum. Covers workstation failures, printer and point-of-sale issues, network troubleshooting, and anything that has the shop stopped. Rate within the range depends on scope and how quickly you need someone out.
Monthly support, billed per device count
Overage hours beyond the retainer are billed at the on-site rate.
Infrastructure and installation projects
Flat rates cover labor and configuration. Hardware quoted separately.
Good to know
You get the likely cause and a cost ceiling before I start. If the repair stops making financial sense, I'll say so rather than run up hours.
Drives, memory, power supplies, and access points are billed at what they cost, separate from labor. No markup buried in the rate.
Where a range is listed, the low end is a straightforward job and the high end is heavy data recovery, multiple failures, or after-hours work.
On-site visits across Polk County and nearby towns are included in the rate. Longer runs get a travel line quoted up front.
Describe the problem and I'll tell you which rate applies and roughly how long it should take.